How to get help or find the answers you need
Non-technical questions or business support
Call or email our business support for general questions (e.g., customer relationship, creating sales units, change of admins)
A collection of information for setting up Vipps and MobilePay as a payment or login provider for your store or website.
Popular topics
Merchant test environmentTest our APIs and try out new features. Find information about how to get access to the test environment including the API keys and test app.
Check out the status page of our services and APIs. Sign up for e-mail alerts about production outages.
Check out the migration guides for details on how to migrate from the façade to the new Vipps MobilePay APIs.
Merchants can check status of their product orders through portal.vippsmobilepay.com. As partner, you can also use the Management API to check the status of orders for your merchants.
Please contact your partner or supplier of your solution to get assistance with any issue you might have.
Check the partner documentation and our partner site for information. For business inquires, you can reach out to your partner manager or partner@vippsmobilepay.com. For technical issues, check below.
Are you using Shopify, WooCommerce, Wix or another plugin please check the plugin pages. Look for the specific plugin to find the contact information for your plugin provider.
If you are offering Vipps or MobilePay through a PSP, all inquires must go to the PSP. Please contact your PSP directly through your regular contact channel.
Or use your Slack channel, if you have one
The technical support team can't be reached by phone
We can help you faster if you provide the following:
- A detailed description of the problem with a step-by-step description of what you do and what happens.
- Business/organisation details: Organisation number and Merchant Serial Number (MSN).
- For API issues, include: endpoint, request, response, timestamp, transactionId, correlationId. No source code, please.
- Important: Remove everything except the last four characters from client_secret and Ocp-Apim-Subscription-Key.
- Include date and orderId, and preferably also transactionId and contextId.
- Screenshots and other relevant or helpful information.
- Contact information, including name and email.