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For quickest resolution, please provide the following:

  1. A detailed description of the problem with a step-by-step description of what you do and what happens.
  2. Business/organization details: Organization number and Merchant Serial Number (MSN).
  3. For API issues, include: endpoint, request, response, timestamp, transactionId, correlationId. No source code, please.
  4. Important: Remove everything except the last four characters from client_secret and Ocp-Apim-Subscription-Key.
  5. Include date and orderId, and preferably also transactionId and contextId.
  6. Screenshots and other relevant or helpful information.
  7. Contact information, including your name and email.