Frequently asked questions
For questions related to:
- General payments: Visit the Payment FAQ
- Technical support: See Help
What happens if the user navigates back to my checkout from the landing page?
If the user does back-navigation in the browser to return to your checkout from the landing page after having submitted their phone number and without confirming the payment, we will cancel the payment. This is to prevent users from paying for the same order twice. Read more about this in the landing page documentation.
Can I lock the payment to only accept payments from one specific user?
Some merchants may not want to allow some users to pay on their platform.
It's possible to fix a mobile number in the landing page input field to match the number provided to the create payment request.
To use this feature, the merchant must know the user's mobile number.
In addition, Vipps MobilePay must add a no_edit_landingpage configuration on the sales unit. Please contact your KAM to request this feature.
Other questions?
For more payment questions, see the Knowledge base payment FAQ.
If you still can't find what you're looking for, let us know in the feedback form below.