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Need help with Vipps MobilePay in your app or business?|Go to the Help Center →
This site contains developer documentation. For support, please use the link above.
How to get help or find the answers you need

Non-technical questions or business support

Contact the Help center for general questions (e.g., customer relationship, creating sales units, change of admins).

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Knowledge base

Check the knowledge base for articles such as:

Test environmentAPI keysAcross bordersBrand guidelinesMaintenance windowStatus pagesServersQR codesPostman collectionsSettlements

I need help with my app​

Go to the Help Center 👉

I need help with my customer relationship​

For questions about your business, go to the Help Center.

Is Vipps MobilePay having problems?​

See the Production status page or get an overview of the test and production environments.

I want to start testing​

Get a test user. Find your API keys and get a test app. Find out how to get started with testing the features.

I use a plugin and need help​

If you're using a plugin (e.g., WooCommerce, Shopify, Adobe), please see Help with plugins.

I use a partner or PSP and I need help​

If you are using a partner or Payment Service Provider (PSP), please contact them directly for help.

I am a partner and need help​

Check the partner documentation and our partner site for information. For business inquiries, contact your partner manager or partner@vippsmobilepay.com. For technical issues, follow the instructions below.

I'm migrating from the MobilePay façade​

See the MobilePay migration guides. 💙

Technical questions about our APIs?

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E-mail us at developer@vippsmobilepay.com
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Use your Slack channel, if you have one
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The technical support team can't be reached by phone

To help us solve your issue as quickly as possible, please include: 😊

  1. A clear description of the problem
    Walk us through the steps you take and what happens at each stage.
  2. Your business information
    Organization number and Merchant Serial Number (MSN).
  3. For API-related questions:
    Add the relevant endpoint, request, response, timestamp, transactionId, and correlationId.
    (No source code needed!)
  4. Security reminder:
    Only share the last four characters of your client_secret and Ocp-Apim-Subscription-Key.
  5. Additional details:
    Date, orderId/reference, and, if possible, also transactionId and contextId.
  6. Screenshots and other helpful attachments.
  7. Your contact information
    Name and email address.
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