Looking for help?

How to get help or find the answers you need

Non-technical questions or business support (opens in a new tab)

Contact business support for general questions (e.g., customer relationship, creating sales units, change of admins)

Norway (opens in a new tab)(https://vipps.no/hjelp/vipps) (opens in a new tab)

Sweden (opens in a new tab)(https://vipps.se/hjalp) (opens in a new tab)

Denmark (opens in a new tab)(https://mobilepay.dk/hjaelp) (opens in a new tab)

Finland (opens in a new tab)(https://mobilepay.fi/asiakastuki) (opens in a new tab)

Knowledge base

A collection of information for setting up Vipps and MobilePay as a payment or login provider for your store or website.

Introductory informationDeveloper resourcesDesign guidelines and assetsAPI basicsPayment conceptsIntegrationsDetailed recommendations

Popular topics

Everything about testing

Get a test user. Find your API keys and get a test app. Find out how to get started with testing the features.

Is Vipps/MobilePay running?

See the Production status page or get an overview of the test and production environments.

What's the status of my order?

See How to check the status of your order.

I use a plugin and I need help

If you're using a plugin (e.g., WooCommerce, Shopify, Adobe), please see Help with plugins.

I use a partner or PSP and I need help

If you are using a partner or Payment Service Provider (PSP), please contact them directly for help.

I am a partner and need help

Check the partner documentation and our partner site (opens in a new tab) for information. For business inquires, contact your partner manager or partner@vippsmobilepay.com. For technical issues, follow the instructions below.

I'm migrating from the MobilePay façade

See the MobilePay migration guides. 💙

Didn't find what you were looking for? Search our knowledge base

Need help with technical questions about our APIs?

E-mail us at developer@vippsmobilepay.com

Or use your Slack channel, if you have one

The technical support team can't be reached by phone

We can help you faster if you provide the following:

1. A detailed description of the problem with a step-by-step description of what you do and what happens.
2. Business/organisation details: Organisation number and Merchant Serial Number (MSN).
3. For API issues, include: endpoint, request, response, timestamp, transactionId, correlationId. No source code, please.
4. Important: Remove everything except the last four characters from client_secret and Ocp-Apim-Subscription-Key.
5. Include date and orderId, and preferably also transactionId and contextId.
6. Screenshots and other relevant or helpful information.
7. Contact information, including name and email.