Skip to main content

Looking for help?

How to get help or find the answers you need
High five

Non-technical questions or business support

Contact business support for general questions (e.g., customer relationship, creating sales units, change of admins).

Vipps help pages
Norwegian flagNorway (opens in a new tab)
Swedish flagSweden (opens in a new tab)
MobilePay help pages
Danish flagDenmark (opens in a new tab)
Finnish flagFinland (opens in a new tab)
Strong man

Knowledge base

The knowledge base provides articles about Vipps MobilePay services.

About our servicesDeveloper resourcesAPI basicsIntegration detailsPayment conceptsPayment operationsDetailed recommendationsBrand guidelines

TopicEverything about testing​

Get a test user. Find your API keys and get a test app. Find out how to get started with testing the features.

TopicIs Vipps MobilePay running?​

See the Production status page or get an overview of the test and production environments.

TopicWhat's the status of my order?​

See How to check the status of your order.

TopicI use a plugin and need help​

If you're using a plugin (e.g., WooCommerce, Shopify, Adobe), please see Help with plugins.

TopicI use a partner or PSP and I need help​

If you are using a partner or Payment Service Provider (PSP), please contact them directly for help.

TopicI am a partner and need help​

Check the partner documentation and our partner site for information. For business inquiries, contact your partner manager or partner@vippsmobilepay.com. For technical issues, follow the instructions below.

TopicI'm migrating from the MobilePay façade​

See the MobilePay migration guides. 💙

Didn't find what you were looking for? Search our knowledge base

Need help with technical questions about our APIs?

Email icon
E-mail us at developer@vippsmobilepay.com
Slack icon
Use your Slack channel, if you have one
Phone icon
The technical support team can't be reached by phone

For quickest resolution, please provide the following:

  1. A detailed description of the problem with a step-by-step description of what you do and what happens.
  2. Business/organization details: Organization number and Merchant Serial Number (MSN).
  3. For API issues, include: endpoint, request, response, timestamp, transactionId, correlationId. No source code, please.
  4. Important: Remove everything except the last four characters from client_secret and Ocp-Apim-Subscription-Key.
  5. Include date and orderId, and preferably also transactionId and contextId.
  6. Screenshots and other relevant or helpful information.
  7. Contact information, including your name and email.

Help us improve our documentation

Did you find what you were looking for?