Looking for help?

How to get help or find the answers you need

Non-technical questions or business support

Contact the Help center for general questions (e.g., customer relationship, creating sales units, change of admins).

Search our documentation

Can't find what you're looking for? Use our search page to find API documentation, integration guides, test environment setup, and more.

Common questions

How do I start testing my integration?

Get a test user. Find your API keys and get a test app. Find out how to get started with testing the features.

Need help with a plugin?

If you're using a plugin (e.g., WooCommerce, Shopify, Adobe), please see Help with plugins.

Need help but using a partner or PSP?

If you are using a partner or Payment Service Provider (PSP), please contact them directly for help.

Are you a partner needing support?

Check the partner documentation and our partner site for information. For business inquiries, contact your partner manager or partner@vippsmobilepay.com. For technical issues, follow the instructions below.

Is the service down or having issues?

See the Production status page or get an overview of the test and production environments.

---

None of these match my situation

This documentation is for developers and partners building integrations.

For questions about your Vipps/MobilePay app or business account, please contact the Help Center - they have real people ready to help you.

Technical questions about our APIs?

E-mail us at developer@vippsmobilepay.com

Use your Slack channel, if you have one

The technical support team can't be reached by phone

To help us solve your issue as quickly as possible, please include: 😊

1. A clear description of the problem
   Walk us through the steps you take and what happens at each stage.
2. Your business information
   Organization number and Merchant Serial Number (MSN).
3. For API-related questions:
   Add the relevant endpoint, request, response, timestamp, transactionId, and correlationId.
   (No source code needed!)
4. Security reminder:
   Only share the last four characters of your client_secret and Ocp-Apim-Subscription-Key.
5. Additional details:
   Date, orderId/reference, and, if possible, also transactionId and contextId.
6. Screenshots and other helpful attachments.
7. Your contact information
   Name and email address.