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FAQ: Problems for end users

Why don't I receive the payment notification?โ€‹

Push notifications must be active.

Push notifications are "best effort", and we can't guarantee that all push notifications arrive. It depends on services, networks, and other things outside our control.

If the Vipps or MobilePay app is already open and active when the push notification is received, the user must press the Send button and move to the payments screen to see the payment notification. The app isn't able to poll or discover the payment notification automatically.

Why am I not sent back to where I came from when I have paid?โ€‹

If the payment started in a custom browser (like Chrome on iOS, or an embedded browser on Instagram, instead of the default Safari browser), the fallback URL (the result page) will still be opened in the default browser.


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