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Merchant questions

Sales units

Will my current implementation for Norwegian users work for Finnish and Danish users?

To use your current implementation for users in other countries, you will first need to create new merchant agreements for those countries.

The software you have developed will work in the same way; however, you will need to use the correct brand to operate there. You can only use the MobilePay brand in Denmark and Finland, and you can only use the Vipps brand in Norway.

See Using Vipps MobilePay across borders for details about making a new merchant agreement.

How do I make changes to my Vipps MobilePay profile

As a Vipps MobilePay merchant, you will be able to manage your profile in the merchant portal. Be aware that adding services, such as recurring payments, may require extra verifications due to additional risk evaluations that are required.

How do I set up multiple sales units?

This is typically needed for organization numbers with multiple stores, or offers different ways to pay with Vipps MobilePay. See: How can I use Vipps MobilePay for different types of payments?

The bank account number for a sales unit must belong to the organization number of the merchant that has the customer relationship with Vipps MobilePay.

A legal entity, the "merchant", may have one or more sales units. It is possible for one merchant to have multiple sales units with a separate bank account number for each one, as long as the bank accounts belong to the organization number that the sales unit belongs to.

If the organization has the required financial regulatory approval to "split" payments between sales units, it is possible to have only one sales unit and identify the payments of a store using the orderId - for instance by prefixing the orderId with the store's ID, name or number.

Alternatively each store, if they each have their own organization number, are set up with their own merchant and sales units.

If all sales units have the same organization number, there are two alternatives:

1: Recommended: Multiple sales units (multiple MSNs): One sales unit per store. Each sales unit will have its own MSN (Merchant Serial Number), and the orderId may be whatever you want. Each sales unit gets its own settlement files. You will need separate API keys for each sales unit (store). If you have a Vipps MobilePay platform partner, the partner will use the Partner keys for all the sales units. See: How can I use Vipps MobilePay for different types of payments?.

2: Use only one sales unit (one MSN) for all stores, and use the orderId to identify which orders belong to which sales units. All sales units are in the same settlement report. You decide what the reference (called orderId in the older eCom API) contains, and it may be up to 50 characters. See: Recommendations for reference and orderId. You will use the same API keys for all stores. If you have a Vipps MobilePay platform partner, the partner will use the Partner keys for all the sales units.

How can I change my organization number?

A merchant cannot change its organization number.

Businesses (i.e., merchants) sometimes merge with other businesses, are acquired, etc. We sometimes get requests from companies that have "changed organization numbers", but this is not possible in Norway.

The organization number is a unique identifier for a legal entity, and a new legal entity needs a new organization number. The fact that the business has the same name, is owned by the same people, etc. is irrelevant.

Vipps MobilePay is legally required by the financial authorities to perform several checks of all businesses that have a customer relationship with Vipps MobilePay. This is based on each business' organization number, and the legally binding agreement between the businesses and Vipps MobilePay. This agreement is signed with BankID.

If a business has "changed organization numbers", it is a new legal entity. The new business needs a new agreement with Vipps MobilePay. Establishing a new customer relationship for the new business is done on the merchant portal.

Can I use Vipps MobilePay with Klarna Checkout?

Yes. Klarna Checkout (KCO) supports Vipps MobilePay as an External Payment Method if you have agreement with Klarna for this.

note

It's technically possible to use express checkout on product pages and in the shopping basket for fast and easy checkout, and to let users choose between Vipps and Klarna before they get to Klarna Checkout. With Login (the Login API) it's also possible to let users register and log in without usernames and passwords. Checkout may also be interesting.

info

Using Vipps or MobilePay as an external payment method requires a direct integration with the Vipps MobilePay APIs, as Klarna merely redirects the user to Vipps or MobilePay for payment, as the example below shows.

All information about price, shipping, etc. must be done in Klarna Checkout, before the user is sent to Vipps or MobilePay to pay the total amount.

"external_payment_methods": [
{
"name": "Vipps",
"redirect_url": "https://example.com/vipps/ecom-api/initiate/acme-shop-123-order123abc",
"image_url": "https://example.com/images/vipps-logo.png",
"fee": 0,
"description": "Remember: We don't charge fees when you pay to businesses."
}
]
FieldDescription
nameThe name of the payment method. Use "Vipps" or "MobilePay".
redirect_urlMerchant hosted URL generating a payment request.
image_urlThe logo to be shown for this payment method. See: Design guidelines.
feeShould not be applicable because of PSD2 surcharge ban.
descriptionThe description field should state that there is no fee when paying with Vipps or MobilePay. The Norwegian text above says: "Vipps is without fees when paying businesses".

Follow Klarna's process to get the External Payment Method activated for your account, described in the Klarna documentation. Using this method will add Vipps as a payment alternative inside KCO.

See: External payment methods & external checkouts.

note

We have limited knowledge of Klarna Checkout, and cannot help with all the details.

info

When using Vipps MobilePay as an external payment method in Klarna Checkout, the settlements from us will be separate from the settlements from Klarna.

What functionality is included in the Vipps MobilePay API, but not the PSP API?

See Benefits of direct integration.

What do we have to do with PSD2's SCA requirements?

Nothing. We will handle everything for you - both BankID and 3-D Secure.

SCA (Strong customer authentication) is a security requirement related to PSD2, to reduce the risk of fraud and protect customer's data.

We use delegated SCA, which makes it easier to users to pay with Vipps MobilePay than with stand-alone card payments. The result is a higher completion rate.

Delegated SCA is our primary way of solving the SCA requirements. For this solution, we have developed an SCA compliant solution that consists of a two-factor authentication featuring either PIN or biometrics in addition to device possession. In addition, we have implemented a Dynamic Linking according to the requirements.

How can I change partner for my Vipps MobilePay integration?

See: How to change partners.

note

The MSN (the number) does not change when changing partners.

How can I measure Vipps sales with Google Analytics, Facebook pixel, etc.?

We don't have any functionality for measuring sales with Google Analytics, Facebook pixel, etc. Merchants may of course use any service on their own website, and use a fallback URL (the "result page") to track any activity. This must be done by the merchant itself.

See: Initiate payment flow: Phone and browser.

Can I create a marketplace with multiple merchants?

We sometimes get questions whether we can support a marketplace or a shopping center, with multiple merchants. The answer is: That depends. It may not be as straight-forward as expected, and some typical questions are covered elsewhere in this FAQ:

So, there are two alternatives:

  1. The shopping center is the only Vipps merchant, and all payments from Vipps MobilePay users is to this merchant. We aren't involved in the cooperation between the shopping center and it's merchants, and it is completely up to them to operate according to Norwegian laws and regulation.
  2. Each merchant in the shopping center is a Vipps MobilePay merchant, and each payment from a Vipps or MobilePay user is made directly to the merchant. This means that a common shopping cart for all merchants cannot be paid in one operation, since: All payments with Vipps MobilePay must be to a merchant that is a customer of Vipps MobilePay.

Is it possible for a merchant to pay a Vipps or MobilePay user?

No. We have no functionality to allow a merchant to pay a user, except for refunding (part of) a payment.

Vipps MobilePay only has APIs for paying from a person to a merchant.

It is not possible to pay from one merchant to another merchant, or to pay from a merchant to a person.

There are several reasons for this, including:

  • The Norwegian instant payment system is not designed for this, and not all banks support it.
  • There are other account-to-account payment methods, but all have their idiosyncrasies, and none are a perfect fit.
  • Payouts to cards is different from accounts, and will depend on the PSPs, which brings another set of challenges.
  • Some merchant accounts require "four eyes" before making payments from them, and we don't have this functionality in the API.
  • The SCA (Secure Customer Authentication) required by PSD2 further complicates payouts, both with an API and on portal.vippsmobilepay.com.

We have functionality for getting the user's bank accounts enrolled in Vipps MobilePay, with the user's consent. Payments may then be made to the bank account. See: Is there an API for retrieving information about a user?

Can I sell products on social media?

Yes, but you also need a website. Vipps MobilePay is required to check your website and that it meets the requirements set by Norwegian law and regulation.

See:

Can I create a service to match buyers and sellers?

Companies that receive payments through Vipps MobilePay must be Vipps MobilePay customers, and this is defined in the regulatory approval from Finanstilsynet.

If the service receives payment from a buyer and then pays the seller, so that the service "holds" the money even for a short time, the service will need the regulatory approval as e-pengeforetak (i.e., e-money institution).

If the service sells access, in the form of a subscription or per-use, the service is most likely a regular eCom customer, and can use the eCom API or one of our plugins.

We can't offer legal advice for this.

Can I use Vipps MobilePay for crowdfunding?

That depends, but probably: No.

Vipps MobilePay cannot keep money for merchants. All Vipps MobilePay payments must be made to a business that is a customer of Vipps MobilePay.

See:

Users

Vipps The Vipps app is used in Norway.

MobilePay The MobilePay app is used in Finland and Denmark.

See Who can pay with Vipps MobilePay for user requirements.

Is there an API for checking if a number belongs to a user?

No, we don't offer a lookup service for this, as we don't want to leak information about users. If a payment is initiated for a user that can not pay businesses, the response will be an error.

If you initiate a payment request with a phone number that can't be used to complete the payment, we don't disclose between the following:

  • Not a Vipps MobilePay user
  • A Vipps MobilePay user, but too young to pay businesses
  • A previous Vipps MobilePay user that has deleted his/her account
  • A Vipps MobilePay user that has his/her account temporarily or permanently blocked.

We aren't allowed to provide more details about the reason for the failure.

Is there an API for retrieving information about a user?

Yes, but only as part of a payment or login.

We offer the possibility for merchants to ask the user for information as part of the payment flow with Userinfo.

note

Vipps or MobilePay users have not consented to providing any information to third parties, and we do not allow it. The user must always give consent to sharing data with a merchant. There is no other API to look up a user's address, retrieve a user's purchases, etc.

Why are the customer names not shown on the transaction overview?

Using Vipps MobilePay is anonymous for the users, by default. Users can pay through Vipps MobilePay without sharing their personal data with the merchant. Merchants can use the built-in functionality to get the user's consent to share personal data - such as phone number, name, email address and address. See Userinfo and Express checkout.

The transaction overview on portal.vippsmobilepay.com shows the customer names for some Vippsnummer (now referred to as Shopping Basket) payments.

For online payments, the payment's ID is shown instead of the customer name.

The reference (or orderId in the older eCom API) is specified by the merchant. See the recommendations for reference and orderId.

Use Userinfo to get the customer's consent to share name, email address, etc. The user can then consent to sharing as part of the payment flow.

note

For payments where the customer is not physically present, you are required by law to use one of the online payment methods. You need Payment Integration.

If Vipps MobilePay users have not consented to providing any information to third parties, we do not allow it. The user must always give consent to sharing data with a merchant. There is no other API to look up a user's address, retrieve a user's purchases, etc.

See: Report API: How can I extend my reported data with the users name, masked phone number and the text that the user entered when paying?

Can I use my "Vippsnummer" or "MyShop" in my webshop?

No, Vippsnummer and "MyShop" (now known as Shopping Basket), can't be used for online payments, because the tax authorities consider these to be cash transactions, and not online/remote sales. The regulations associated with both are significantly different to require this policy.

For a webshop, you will need to order a Payment Integration product.

How can I check if a person has a Vipps or MobilePay account?

There is no separate API for this, but an attempt to initiate a payment with a phone number that is not registered with Vipps or MobilePay will fail.

Users that install the app accept the terms and conditions, including being "looked up" by the merchant if the payment is initiated with the phone number is specified. It is possible to pay with Vipps without sharing the phone number with the merchant.

See also terms and conditions.

There are users with unlisted numbers, users with secret number, etc. These users can still pay with Vipps, since their phone number is not shared with anyone without their explicit consent.

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