Settlements
Settlement flow
Settlements are done as quickly as possible and are dependent on banks.
The settlement flow is as follows:
Day 1: A customer makes a purchase and the transaction is completed. The merchant ships the product to the customer, if applicable. Then, the merchant captures the money and the customer's account is charged.
Note: Day 1 is normally the day that the product is shipped and the customer's account is charged.
Day 2: Settlement files are available (see How to get settlement files).
Day 3: Payments are made from the Vipps MobilePay bank account to the merchant's bank account. Money is normally available in the account before noon.
The settlement process will always adhere to our terms and conditions, section 5, "OPPGJØR OG FORHOLD TIL VIPPS INNLØSER" (i.e., SETTLEMENT AND RELATIONSHIP WITH VIPPS REDEEMER).
Days are bank days, Monday - Friday, excluding banking holidays. In other words, a capture made on Monday will be on the merchant's account on Wednesday, while a capture made on Friday will be on the merchant's account on Tuesday.
A day starts and ends at midnight, Oslo time: Start 00:00:00, end 23:59:59 (subseconds not specified).
Please make sure your servers' clocks are correct, e.g. by using NTP.
Settlement files are generated every day including bank days and weekends (one file every day). Payout for Friday, Saturday, and Sunday arrives on Tuesday (three separate transactions). There is one settlement file per payout.
Please note: There is only one payment per settlement period: Even if there have been thousands of payments in one week, there will still only be one payment (e.g., lump sum) from us to the merchant. The settlement reports have all the details for each of the thousands of payments. Additionally, there is one payment per sales unit and this includes a corresponding settlement file.
Reconciliation
A simple illustration showing where each ID is set, and how it all fits together.
Frequency
Vipps MobilePay merchants can log in on portal.vipps.no and select daily, weekly, or monthly settlement frequency.
Vipps MobilePay pays merchants every Monday for weekly settlements, and on the first day of the month for monthly settlements.
Net and gross settlements
There are two types of settlements:
- Net settlement: Merchants will receive the users' payments excluding the Vipps MobilePay fees. In other words: The Vipps MobilePay fees are deducted from the settlement amount.
- Gross settlement: Merchants receive the full amount of the users' payments including the Vipps MobilePay fees. The merchant is then invoiced for the fees.
Net settlement is the default and is, in practice, the only settlement method offered. Gross settlements are only offered in very rare cases. With gross settlements, Vipps MobilePay essentially provides a loan to the merchant, and this involves both additional cost and risk and also requires additional checks.
For gross settlements, if the merchant's organization number is registered as an EHF recipient, Vipps MobilePay sends invoices as EHF. If not, the invoices are sent by email. To change the invoice recipient, please contact customer service.
See Availability for information about settlement files when the balance is negative.
Settlement report formats
Settlement reports are provided in these formats:
| Format | Example | Specification |
|---|---|---|
| XML | Example-Gross.xml, Example-Net.xml | SettlementReport-3.0.xsd |
| CSV | settlement-report.csv | - |
| - | ||
| XLSX | XLSX | - |
More details:
Payments made with
Vippsnummer
do not have an orderId.
If you need to use orderId to identify a payment, please use
Vipps på nett.
See also the ePayment API.
Additional info for recurring payments
For recurring payments, the orderID is an optional field.
If orderID is not specified by the merchant when making a charge,
the settlement report shows the automatically generated chargeID in the orderID field.
If orderID is in use, this is also used in the settlement report.
See the Recurring API for more details.
GDPR
Vipps MobilePay needs the customer's consent before sharing personal information with the merchant.
The settlement reports do not contain personal information - except for payments made with Vippsnummer.
See the FAQ: Why are the customer names not shown on the transaction overview?.
How to get settlement files
Merchant portal
Customers can log in to portal.vipps.no, choose Rapporter (i.e., Reports), and download reports in the formats mentioned above.
Reports with personal details of the customers are also available. See GDPR.
Email
Merchants can log in to portal.vipps.no and specify email addresses that we will send settlement reports to.
Reports with personal details of the customers cannot be sent by email. See GDPR.
SFTP
The SFTP report service is used for downloading settlement reports. SFTP-users are created, associated with a public key, and given access to the reports of one or more merchants. The reports are generated dynamically upon request.
See Availability for information about when the files and directories are available.
Reports with personal details of the customers cannot be sent with SFTP. See GDPR.
For more details, see SFTP Report Service.
API
Report API is available in BETA VERSION. The API is publicly available, but may still have minor changes. See Report API.
Availability
Settlements are created every day, as long as the balance is positive.
If the balance for a day is zero (e.g. due to lack of transaction) or negative (e.g. due to refunds), a settlement will not be created until the balance becomes positive. This means that in some cases, a settlement report may include transactions spanning several days back in time.
Settlement reports are available by 12:00 noon. The reports are generated around 01:00-03:00 at night, but may be delayed due to technical changes, maintenance in various systems, or other unforeseen events.
Please note: There will be no settlement reports for dates without completed payments. In these cases, neither the settlement files nor the directories that should have contained settlement files will exist.
Important: If a merchant has refunded more money than the sum of payments, so that the balance is negative, we will not create settlement reports. We cover the negative balance for a short while, but if it persists, we will send an invoice to the merchant to settle the balance.
There are no settlement reports for the test environment.
Daily reports
The settlement reports are available by 12:00 noon.
Weekly reports
The settlement report is generated on Mondays, by 12:00 noon.
Monthly reports
The settlement report is generated on the 1st of the month, by 12:00 noon.