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Frequently asked questions

How can I replace a webhook?โ€‹

To replace a webhook, you can register a new webhook for the same event type.

After registration, the new webhook will receive the same traffic as the webhook you want to replace.

You can now verify that the subscription works as expected before deleting the old one.

Please do not let an obsolete webhook return an error (like HTTP 404 Not Found), since that may be misclassified a real incident on our side, requiring us to investigate the problem, contact you to find out what goes wrong, etc.

Why don't I get any callbacks?โ€‹

We require TLS 1.2 for the HTTPS connection to the webhooks you have registered. If you do not support TLS 1.2, we will not be able to establish the connection, and we are unable to send the callback.

Please note: TLS 1.1 was deprecated in RFC 8996 in 2021. See Transport Layer Security for more details.

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