Looking for help?

How to get help or find the answers you need

Non-technical questions or business support

Call or email our business support for general questions (e.g., customer relationship, creating sales units, change of admins)

Norwayhttps://vipps.no/hjelp/vipps

Swedenhttps://vipps.se/hjalp

Denmarkhttps://mobilepay.dk/hjaelp

Finlandhttps://mobilepay.dk/hjaelp

Knowledge base

A collection of information for setting up Vipps and MobilePay as a payment or login provider for your store or website.

Introductory informationDeveloper resourcesDesign guidelines and assetsAPI basicsPayment conceptsIntegrationsDetailed recommendations

Popular topics

How can I test the API?

Test our APIs and try out new features. Find information about how to get access to the test environment including the API keys and test app.

Is Vipps/MobilePay running?

Check out the Production status page of our services and APIs. Sign up for e-mail alerts about production outages. The status pages overview contains information about the test and production environment.

What's the status of my order?

See How to check the status of your order.

I use a plugin and I need help

If you're using a plugin (e.g., WooCommerce, Shopify, Adobe), please see Help with plugins.

I use a partner or PSP and I need help

If you are using a partner or Payment Service Provider (PSP), please contact them directly to get assistance with any issue you might have.

I am a partner and need help

Check the partner documentation and our partner site for information. For business inquires, you can reach out to your partner manager or partner@vippsmobilepay.com. For technical issues, check below.

I'm migrating from the MobilePay façade

If you're migrating from MobilePay Subscriptions and App Payments façade, see the migration guide for all the details.

Didn't find what you were looking for? Search our knowledge base

Need help with technical questions about our APIs?

E-mail us at developer@vippsmobilepay.com

Or use your Slack channel, if you have one

The technical support team can't be reached by phone

We can help you faster if you provide the following:

1. A detailed description of the problem with a step-by-step description of what you do and what happens.
2. Business/organisation details: Organisation number and Merchant Serial Number (MSN).
3. For API issues, include: endpoint, request, response, timestamp, transactionId, correlationId. No source code, please.
4. Important: Remove everything except the last four characters from client_secret and Ocp-Apim-Subscription-Key.
5. Include date and orderId, and preferably also transactionId and contextId.
6. Screenshots and other relevant or helpful information.
7. Contact information, including name and email.